Disclosure
Important information about our agency, services, policies, and your rights as a client or visitor.
Effective Date: June 1, 2024
About Delmarva United Homecare
Delmarva United Homecare is a licensed homecare agency providing personal care, companion care, respite care, and dementia care services to individuals in Delaware and Northern Virginia. We are committed to delivering compassionate, high-quality care that enables our clients to live safely and independently in their own homes.
Licensing & Accreditation
Delmarva United Homecare operates in full compliance with all applicable state and federal regulations governing homecare agencies. We maintain active licensure in the states of Delaware and Virginia. Our caregivers are thoroughly screened, trained, and supervised to ensure the highest standard of care is delivered to every client.
Scope of Services
Our services are non-medical in nature and include personal care assistance, companionship, meal preparation, medication reminders, light housekeeping, and administrative assistance. We do not provide skilled nursing, medical diagnosis, or treatment services. Clients requiring medical care should consult a licensed healthcare provider.
Insurance & Payment
Delmarva United Homecare accepts a variety of insurance plans including Aetna, Anthem, Humana, Sentara, Delaware First Health, and Highmark BCBS Delaware. We also offer private pay options and pro-bono coverage for qualifying individuals. Coverage and eligibility vary by plan and individual circumstances. Clients are encouraged to verify their benefits prior to initiating services.
Pro-Bono Program Disclosure
Our pro-bono coverage program provides up to 14 hours per week of temporary homecare at no cost to qualifying individuals awaiting Medicaid approval. This program is subject to eligibility requirements, caregiver availability, and funding capacity. Participation in the pro-bono program does not guarantee ongoing services or Medicaid approval. Delmarva United Homecare reserves the right to modify or discontinue pro-bono services at any time based on operational capacity.
Privacy & Confidentiality
Delmarva United Homecare is committed to protecting the privacy and confidentiality of all clients. Personal health information is collected, used, and disclosed only as necessary to provide care and as required or permitted by applicable law, including the Health Insurance Portability and Accountability Act (HIPAA). We do not sell or share client information with third parties for marketing purposes.
Non-Discrimination Policy
Delmarva United Homecare does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, religion, or any other protected characteristic in the provision of services or employment practices. We are committed to providing equitable, respectful care to all individuals we serve.
Complaints & Grievances
Clients, family members, or authorized representatives who have concerns or complaints regarding the quality of care or conduct of our staff are encouraged to contact us directly. We take all grievances seriously and are committed to resolving concerns promptly and fairly. Complaints may also be directed to the appropriate state regulatory agency in Delaware or Virginia.
Limitation of Liability
The information provided on this website is for general informational purposes only and does not constitute medical, legal, or financial advice. Delmarva United Homecare makes no warranties, express or implied, regarding the accuracy or completeness of the information presented. We are not liable for any decisions made based on information obtained from this website.
Changes to This Disclosure
Delmarva United Homecare reserves the right to update or modify this disclosure at any time. Changes will be reflected on this page with an updated effective date. Continued use of our services following any changes constitutes acceptance of the revised disclosure.
Questions About This Disclosure?
If you have any questions or concerns about the information on this page, please don't hesitate to contact us directly.